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03-02-2016, 12:07 AM | #1 |
Member
Join Date: May 2013
Location: Cary, NC
Posts: 836
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I've used Nippon Yasan for since roughly 2013 and spent a good amount of money with them, but the ridiculousness of my current situation should serve as a reminder that they are no longer the company they once were.
On 2/24/106, I noticed they had the CSM Gatack Zecter in stock for 15500 yen, and was given a shipping price of 3200 yen. I paid 18700 yen on 2/24 and noticed that the item had not yet shipped on 2/29 even though the item was in stock and processing. I contacted NY customer service, who told me that I owed an additional 3100 yen for shipping, an amount I never agreed to and was not part of the original transaction so I asked them to cancel the order and refund me order, which they denied. Obviously the shipping calculator provided an incorrect amount for shipping and any normal company would own up to their mistake and eat the cost. I'm not asking NY to give me what I paid for even, I'm asking them to give me back my money because I refuse to pay an additional amount that was not part of the original agreement, but instead, they are essentially extorting me for more money without the option of a refund. I've bought a lot of stuff from NY before without any problems, but I'm ready to never use them again.
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03-02-2016, 12:16 AM | #2 |
MegaSilver
Join Date: Aug 2015
Posts: 1,684
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They out to steal people money wow file the claim with paypal right away and call the credit card company soon. Don't wait this is fraud on a large scale. I knew this company was very shady when I read other members here having problems with them. That mess up what they are doing
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03-02-2016, 09:45 AM | #3 |
SHF Buying Fool
Join Date: Aug 2013
Location: Florida
Posts: 3,586
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Quote:
They out to steal people money wow file the claim with paypal right away and call the credit card company soon. Don't wait this is fraud on a large scale. I knew this company was very shady when I read other members here having problems with them. That mess up what they are doing
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03-02-2016, 10:40 AM | #4 |
Veteran Member
Join Date: Jan 2014
Posts: 2,534
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Yeah, don't much agree with the hyperbole, but I pretty much don't use NY unless I have to. Their shipping rates have gotten absurd as of late and they have pretty shoddy customer service.
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03-02-2016, 01:44 PM | #5 |
I FOW our new Hasbro OLs
Join Date: Nov 2013
Location: TN
Posts: 2,672
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Quote:
Hyperbole, much? I agree this situation is a bad one, but there is virtually no company in existence that hasn't screwed customers at one time or another. The shiny is off N-Y for me, too, but I doubt they've done anything that could be considered 'fraud on a large scale'. Mandarake and CDJapan have both revised shipping charges on me in the past. It's likely an honest mistake, but it would be in the best interest of customer service to eat the costs themselves.
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03-02-2016, 03:04 PM | #6 |
MegaSilver
Join Date: Aug 2015
Posts: 1,684
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Quote:
Hyperbole, much? I agree this situation is a bad one, but there is virtually no company in existence that hasn't screwed customers at one time or another. The shiny is off N-Y for me, too, but I doubt they've done anything that could be considered 'fraud on a large scale'. Mandarake and CDJapan have both revised shipping charges on me in the past. It's likely an honest mistake, but it would be in the best interest of customer service to eat the costs themselves.
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03-02-2016, 03:23 PM | #7 |
SHF Buying Fool
Join Date: Aug 2013
Location: Florida
Posts: 3,586
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Quote:
Maybe I got ahead of myself but this company is bad and you have a point about others getting screwed. It just the way ny word it about no canceled and no refund is mess up. I know about the other sites when you said they done it to. With ny it no mistake they are known to do shady stuff like this in the past remember the kyoryu gold problem they cause for everybody it never stops.
Shipping cost revisions, as I said, are not unheard of. Items can be just a shade too large or too heavy to qualify for the quoted rate. It could even be a back-end issue where the wrong data is sitting in the database. It doesn't mean they're conspiring against anyone. In the end, it may have been in the best interest to eat that cost from a customer service standpoint, but it isn't illegal for them to ask for the fees required for shipping. It's also crazy to assume every unpopular decision a company makes is the direct result of malfeasance. It makes precisely zero sense to assume that a business is deliberately seeking to drive their customers away. It reeks more of having an agenda than a legitimate belief. I, personally, am not doing business with N-Y anymore because I don't like some of their policies. But I don't, in any way, think they are out to get me. Last edited by Thessair; 03-02-2016 at 03:32 PM.. Reason: Typo. |
03-02-2016, 03:23 PM | #8 |
Member
Join Date: May 2013
Location: Cary, NC
Posts: 836
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i waited a day before opening a dispute because i wanted to give them the chance to make things right on their own, which obviously was not the case. I actually opened a paypal dispute after i posted this, as I had wanted to screen shot all my communication and order histories in case they banned my account. Within 15 minutes of opening the dispute, before the elapsed time required to even escalate it, NY closed it and refunded my money. I'm sure they knew they were wrong and had absolutely no way to win the dispute.
All companies make mistakes, and when they do, they usually do the right thing to correct them. Like I said, I wasn't even acting like I was entitled to the item, I just wanted my money back. The problem with NY was that, they had never even contacted me about the shipping issue. i waited 5 days for an in stock item to ship before contacting them, which was when they decided i owed another 3100 yen. If i had never contacted them, it seems pretty unlikely I would have ever known about it. Also, this wasn't even a case of not having an accurate estimate on how much shipping would cost. The item was already in stock, and considering they sold the CSM Kabuto Zecter, theres no way they didn't have an accurate idea of the product weight and dimensions.
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03-02-2016, 03:39 PM | #9 |
Member
Join Date: May 2013
Location: Cary, NC
Posts: 836
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Quote:
It's pretty standard practice for the import companies to refuse to accept cancellations, especially for pre-orders. It would cost them a good deal in potentially unsold merchandise. Yes, the Kyoryu Gold situation was a problem. Trying to use that incident as a blanket bludgeon to describe every issue as 'shady' is ridiculous.
Shipping cost revisions, as I said, are not unheard of. Items can be just a shade too large or too heavy to qualify for the quoted rate. It could even be a back-end issue where the wrong data is sitting in the database. In the end, it may have been in the best interest to eat that cost from a customer service standpoint, but it isn't illegal for them to ask for the fees required for shipping. It's also crazy to assume every unpopular decision a company makes is the direct result of malfeasance. It makes precisely zero sense to assume that a business is deliberately seeking to drive their customers away. It reeks more of having an agenda than a legitimate belief. I, personally, am not doing business with N-Y anymore because I don't like some of their policies. But I don't, in any way, think they are out to get me.
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https://www.flickr.com/photos/siningy/ |
03-02-2016, 04:05 PM | #10 |
SHF Buying Fool
Join Date: Aug 2013
Location: Florida
Posts: 3,586
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Quote:
I agree with you for the most part, and if this was just some transaction between two people on a forum, I wouldn't really mind paying to cover the shipping charges if necessary. Even 3100 yen isn't too much money in the grand scale of things, but its more a matter of principal, and perhaps legality. I'm pretty sure when you pay someone the price stated on a website, you enter a legally binding contract, at least you do in the US. A shipping revision is probably something that should be done in good conscience not something you can legally force someone to pay.
This whole situation sucks, especially the initial lack of communication. Sadly, that's pretty standard with N-Y. I once sat it out to see how long it would take for them to automatically ship an item that had come in: 7 days later, I had to contact them. Are they weak on getting information where it needs to be? Sure. Did they screw the pooch big time here? Absolutely. It seems a bit much to attribute this situation to an attempt to defraud, though. More likely, it was a convergence of a screw-up somewhere bumping against their standard 'no cancellation' policy answer. That they handled things poorly is a given, however. Edit: I do think you've been through a bad thing here and you've got every reason to be frustrated. I'm just trying to play devil's advocate when it comes to the idea that they are engaged in illegal shenanigans. N-Y isn't known for their sterling customer service, but they wouldn't be long for this world if they were breaking the law on several continents. Last edited by Thessair; 03-02-2016 at 04:43 PM.. Reason: Added comment |
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