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08-29-2014, 08:34 PM | #1 |
Man with a plan
Join Date: Oct 2012
Posts: 4,297
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Just wanted to start this thread since certain people I know don't trust HLJ and my HG Seravee is in processing. Since you guys buy from online shops all the time, what's your opinion of HLJ? Are they trustworthy?
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08-29-2014, 08:43 PM | #2 |
Member
Join Date: Feb 2013
Posts: 443
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I've never had a single problem when buying stuff that they list as 'in stock'. The mistrust seems to mostly come from the fact that latley they've been accepting more pre-orders than they end up getting in-stock, so a lot of customers that pre-order don't get their items. So I guess the question is: did you pre-order your Seravee or buy it when it was listed as 'in stock'?
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08-29-2014, 08:47 PM | #3 |
Amateur Procrastinator
Join Date: Jul 2013
Location: Colombia
Posts: 7,491
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Outside of the pre-order problem (they accept too many, and don't fulfill em as a result), HLJ is a completely trustworthy site, never had any problems with it.
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08-29-2014, 09:18 PM | #4 |
Join Date: Oct 2011
Location: Lexington, Ky
Posts: 16,328
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Trustworthy? Sure.
Reliable however? For me personally? No.
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08-29-2014, 09:19 PM | #5 |
Resident priest of Godoka
Join Date: Apr 2013
Location: Houston, TX
Posts: 4,176
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From what I hear, it's the preorders that are the problem with HLJ.
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Necrozma, thirsts for your light!
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08-29-2014, 09:25 PM | #6 |
GOKAIPOP
Join Date: Feb 2013
Posts: 1,786
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When it comes to fufilling pre-orders of some of the harder to get figures, especially Sentai stuff, their customer service is awful. They frequently accept too many orders and only fufill some while putting the others on Back Order without bothering to notify their customers, which is incredibly frustrating and has happened to me at least six times.
However, they are also incredibly reliable when it comes to replacing damaged items, or items with defects, or items missing accessories. Compare Amiami to HLJ: Amiami sent me a Figuarts that was broken in package. When I contacted them I got the reply "try some adhesive, because we cannot give you a refund". I replied with photos of the breakage and saying that I'd be happy with simply a partial refund because an armless Figuarts is worthless and they retorted that "manufacturing errors are not their problem". In comparison, HLJ once sent me a Transformer (worth more then the Figuarts) missing its sticker-sheet. When I contacted them they sent me a whole new figure at their cost (they paid for both the new figure and express shipping) and told me to keep the one without the stickers as a "gratitude gift" for using their store. That gave me a really good feeling and is far better customer service then I've had from anywhere in Japan. So there's both bad and good. If you're pre-ordering, have a back-up plan. If you're buying an "In Stock" item, shop with confidence. Last edited by Starscream Gaga; 08-29-2014 at 09:29 PM.. |
08-29-2014, 11:27 PM | #7 |
Man with a plan
Join Date: Oct 2012
Posts: 4,297
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What happened? Was it preorder related?
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08-29-2014, 11:47 PM | #8 |
Tokusatsu Hero
Join Date: Aug 2013
Location: Maryland
Posts: 6,221
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I use the SAL shipping to buy something from their site with my Easter money back in April. I didn't get my item until the middle of May. I never bother ordering from them ever again.
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08-29-2014, 11:58 PM | #9 |
Miss Tokunation
Join Date: Oct 2011
Location: Austin, TX
Posts: 1,630
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Just to throw my personal experience with HLJ out there, I haven't had a single problem with them. I'm well aware of the preorder issue but I've somehow avoided it so far. That includes three Arms Change releases and one SH Figuart. Maybe I'm just lucky, but I get the feeling that they're getting better about preorder fulfillment.
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08-29-2014, 11:59 PM | #10 |
Join Date: Oct 2011
Location: Lexington, Ky
Posts: 16,328
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Rant incoming.
On more than one occasion, as in nearly every time I've every placed a pre-order, my items have either never been fulfilled or randomly removed from my account entirely. With no notice given at all. In about 4 years worth of trying to use HLJ I think I've had like 3 of my personal orders come through. I've also received payment requests for pre-orders despite having cancelled them well ahead of release. More than once they've tried to bill me for something I no longer have on order. When I've spoken to customer service about it, they tell me it shows I have it ordered on my account. So I've literally taken screenshots of my page before, which is blank, and even then they don't believe me. They've threatened to disable my account over this too which I find very offensive. Their customer service has been downright terrible with nearly every experience I've ever had. Not to mention the first screw up I ever experienced with them about 3 years ago when i ordered an SHF Red Buster. Despite having my current address on file at the time, they wrongly mailed it to a former address I'd had when I started college. I got a confirmation e-mail about it and immediately contacted customer service, and despite it being a holiday weekend where there was "no shipping", the item still somehow went out to this incorrect address. They said it was too late to stop it from shipping, flat out refused to refund me, and said I had to physically go to the address to try and get my package, said I needed to make my own "arrangements". HLJ said I could only receive a refund when and if the item was returned to them as undeliverable, or I could pay additional shipping to have it sent to the correct address it should have been sent to in the first place. They have never refunded me, I never got the figure and eventually had to pay for it else where, and I pretty much gave up on them after that. People can say I'm just hating on HLJ or whatever, they often do, but the numerous poor experiences I've had with them have done nothing but convince me they are one of the worst online retailers out there. Rant over.
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