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Bigrich71 07-29-2013 11:07 PM
Quote:
Originally Posted by Starscream Gaga (Post 199553)
This is why they're so shit. They don't cancel your order or notify you to tell you that they cannot fulfil your order, instead the order just sits there as if its going to be fufilled soon, even though it won't be. Eventually they'll probably change "Order Stop" to "Backorder" and get it in-stock in a few months.
The only way to actually be told you aren't getting it is to email them, which usually takes 2-3 days (sometimes more) to get a reply of "Sorry, we didn't get enough in stock, we'll try to get some more in the future" and if you argue that they should've told you they'll reply "they do no have the time to notify thousands of customers on a daily basis that their pre-order has been changed to a back-order status".

HLJ are just absolutely terrible. This is the 6th time this has happened and I have had to personally chase it up to confirm they're not fulfilling my orders every single time.
Everyone is entitled to their opinion about stores. You don't like HLJ because they don't get in enough stock to fulfill every preorder, and they don't tell you they can't fulfill it. You don't have to shop there if you are not satisfied with how they run their business.

Starscream Gaga 07-29-2013 11:19 PM
Quote:
Originally Posted by Bigrich71 (Post 199558)
Everyone is entitled to their opinion about stores. You don't like HLJ because they don't get in enough stock to fulfill every preorder, and they don't tell you they can't fulfill it. You don't have to shop there if you are not satisfied with how they run their business.
Really? Didn't know that, actually. :rolleyes
I don't shop there unless its my last option, but because they're so unreliable, I don't assume any purchase from them is actually secure. On the rare occaisions I get payment requests from them, it is actually a huge surprise and I'll only ever order from them if I have back-up plans, because they suck. I was just telling Den-O the situation he is probably in because it is something that happens all the time with them. The people who haven't been given payment requests probably won't get their Plezoh from them for a long, long time.

Den-O 07-30-2013 12:09 AM
Quote:
Originally Posted by Bigrich71 (Post 199558)
Everyone is entitled to their opinion about stores. You don't like HLJ because they don't get in enough stock to fulfill every preorder, and they don't tell you they can't fulfill it. You don't have to shop there if you are not satisfied with how they run their business.
Their business model is terrible though. What's the point of pre-ordering with them if they can't fill their orders? People don't like HLJ because they're massively unreliable.

Starscream Gaga 07-30-2013 07:09 AM
So yeah, HLJ finally replied and no surprises, they confirmed they did not receive enough to fill all orders.

They're STILL accepting pre-orders for Tobaspino, which is a joke. There's no way anyone ordering now will get one, it's a total joke. They really need to lift their game because right now they quite simply suck at pre-orders and reliability.

I'm lucky I caught the only one that's been put up on Mandarake, but they've once again screwed over a lot of people and don't have the basic customer service to actually tell those getting messed around.

Bigrich71 07-30-2013 10:35 AM
You are right, they have been taking preorders for Tobaspino since the beginning of July. Their is no way they are going to be able to fulfill all of the preorders they recieve

It is going to take them a while to get more Plezuoh in stock. The same thing happened with Pteraiden-Oh & Bunpachy.

I am going to be watching for Bragigas. Do we know if it is a september or october release date?

Den-O 07-30-2013 10:43 AM
Quote:
Originally Posted by Bigrich71 (Post 199670)
You are right, they have been taking preorders for Tobaspino since the beginning of July. Their is no way they are going to be able to fulfill all of the preorders they recieve

It is going to take them a while to get more Plezuoh in stock. The same thing happened with Pteraiden-Oh & Bunpachy.

I am going to be watching for Bragigas. Do we know if it is a september or october release date?
October supposedly.

Den-O 08-01-2013 09:37 AM
Haha! Suck it HLJ! Just got 2 Plezuons (1 for a friend) on Mandarake :D

Bigrich71 08-01-2013 09:39 AM
was just about to say that their is a plezuoh on mandarake. Den-O I assume you got one from Sapporo?

Den-O 08-01-2013 09:41 AM
Quote:
Originally Posted by Bigrich71 (Post 200599)
was just about to say that their is a plezuoh on mandarake. Den-O I assume you got one from Sapporo?
I snagged the 2 that were at Nakano. The Sapporo one wasn't up last night when I put my order in.

Bigrich71 08-01-2013 09:43 AM
oh ok, well then for anyone looking their is one on mandarake.


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