I definitely feel where you're coming from. Unfortunately, I've become a total Lock Seed whore. :lol So I'll have to try tracking everything down. It will probably be cheaper now than in the long run.

Warning: Rant ahead, feel free to skip this part everyone. :D

I'm not as peeved about having to spend the money as I am the fact we pre-paid and they didn't have enough on their credit card to pay for the order from Bandai. I understand they're a small business and mistakes happen, but when I was running Mom and Pop stores our suppliers wasted no time in telling us when our card was declined. At least when I get screwed at HLJ, they don't already have my money. I do appreciate that they've owned up to it and acknowledge the error was theirs. I think that says a lot about them and the fact they're a Japanese company. I don't doubt that, in the end, they're decent folks. Despite that, I don't know that I'm going to be as forgiving as some of their devoted Facebook and Twitter followers seem to be.

It's been a very frustrating morning, even on top of the CSToys fiasco.

I wasn't one of those who was affected, I honestly think you shouldn't be too hard on Cstoys. They really did not waste any time as well, it's only been a day since he heard the news when he announced it. In comparison to HLJ at least they have addressed their mistake straight up, you will get your money refunded so in the end all you miss out on is a few toys and if you wait long enough they'll probably end up on mandarake anyway.

If this happened in HLJ you'd get no response for a few days and you'd get frustrating emails being vague and not offering any compensation. Hell Cstoys is offering gift cards as well for the inconvenience, yes you won't get the items you wanted but technically you go away from this incident better off.

Sorry if I come off a bit mad, but Cstoys by far has the best customer service of any online store that sells tokusatsu items. They have earned the right to be forgiven for this one mistake, one that even themselves could not ammend quickly because they were only just notified by the card company yesterday.

In your experience. This is my second negative issue with CS Toys, for a total of three missed out on items. The first wasn't that big of a deal because it was a standard release that I could eventually get somewhere else at a retail cost. This time, they're Premium Bandai products that are going to cost a fortune on the secondary market. I would be less upset if, as is usual in HLJ's case, I did not pre-pay for the products to be ensured I got them. Why did we pre-pay if not to guarantee the funds were on hand for them to order them?

I understand you feel loyal to them, that's great. Some people are still loyal to HLJ and some people love Nippon-Yasan. We don't all have the same experience with different retailers, so you can't assume everyone is starting from the same place with CS Toys. I've placed four orders with them, with two having been screwed up and so they have earned nothing when it comes to forgiveness with me. Just because another business is worse doesn't excuse this one. The ¥1,000 gift cards are a nice gesture, but that's really all they are. It won't begin to recoup what I will have to spend on the secondary market to get the items they failed to provide. You likely aren't going to understand that side of the equation as you weren't interested in getting them in the first place. The gift cards are especially useless to someone like me who has no interest in doing business with them moving forward.

As I said, you've been happy with your transactions with them and that's great. I have not had that experience. I also understand your frustration with people getting upset with a company you value, but this isn't coming out of a vacuum. I feel bad for them because their reputation and their bottom line are going to be hurt by this. That's too bad, but I will not be doing business with them again.

Fair enough. Sorry I assumed as such.

No worries, man. I just wanted to be sure I communicated where I was coming from so you didn't think I was flying off the handle for no reason. :D

Kiwami popped back up on HLJ if anyone still needs him.

Anyone got a Lockseed Checklist or something that has a list of all available Lockseeds and the distinctions between them all?

Not an end all, be all, but I have a checklist style thing made I can send you the link if you want.

Please and thank you. :)

One of my FB buddy has pretty piss off at his pre-order from CSToys about the Lockseeds. Mr. S did made a video about it and was really sorry about it. I never had any issues with CSToys since both my mom (she uses it for my birthday and X-mas gifts) and I have a good history on the site. A bit pricey on the shipping, but I do like how they keep prices close to the same retail prices as they are in Japan. Unlike HLJ, my package that I used on SAL came in a week unlike waiting a month in shipping that I had with HLJ.