I have a kind of important question on Mandarake: I ordered two things from one store that were 2000 yen and 2500 yen. The 2000 yen one sold out, but another one like it showed up for 3500 yen still in the same store which I bought and left a note in the order to combine the shipping with the previous item. Now both orders seperate have a 500 yen handling fee, but together they wouldn't, being over 5000 yen. Would I get refunded the 1000 yen in handling, or am I out that money because they don't keep their stores up to date?

I'm in the same boat. Actually want to cancel my order, as I found what ordered somewhere cheaper.

Well that's just great. My OTHER order was from Nakano.

When they send you an invoice with both items on it, you shouldn't have any handling fee.

Nakano has been slow as cold molasses lately, in getting invoices out, and they haven't responded to any of my emailed questions in weeks and weeks. They used to be the best store, customer service-wise, but lately nothing.
My most recent order at Utsunomiya though, it was blindingly fast. Got my invoice in just a couple hours, and it shipped a few hours after I paid for it. I think the entire thing was less than 24 hours.

Mandarake made an official announcement about this literally weeks ago :lol

They've been bombarded with orders this holiday season and are having delays because of it. Now I know it's crazy that they're still experiencing issues but here's hoping they resolve it soon.

Odd, since Umeda seems to be on their game right now, with my order of Gaim getting shipped after I paid for it. Made another order, hopin to hear from them soon :D

Yeah, Shibuya got back to me in one day.

So, has anyone who hadn't recieved order confirmation from Nakano got them yet, 'cuz I still haven't.

It's almost 4AM over there dude, plus they just got done with their New Year's Day. They should send out notifications soon, just be patient.

I wasn't being impatient, just curious, because I know a lot of people had been waiting a long, long time, and since I didn't get mine I couldn't really say "oh they're sending out invoices now."