Originally Posted by Locke (Post 169232)

Well if they ban me on just one cancellation, when I am technically still buying the item from them, just with a different shipping option then that is their loss, not mine. I can always grab the same figure, with much cheaper postage on eBay.

I don't have a massive collection but I've got a small collection of Figuarts and never needed to use this site before, so I'm not really broken up about it.

Originally Posted by Starscream Gaga (Post 169221)

As well as getting the item in a quarter (or less) of the time, you are able to track it and it is insured, which it is not in SAL (if the item's lost, you're out of pocket as long as they prove it was sent, for example).

Originally Posted by Locke (Post 169242)

I emailed them to change it over but then I realised I'd probably be waiting like a week for them to email me back

Originally Posted by Locke (Post 169242)

And if the middle postage is almost twenty five dollars then I dread to think how much DHL is.

Originally Posted by Locke (Post 169242)

And I still stand by the fact that if the rest of the world can tell you postage up front, I don't know why Mandrake can't. I'm not saying the site itself is bad but this way of ordering is totally new to me and seems ridiculous.

Originally Posted by Locke (Post 169242)

I emailed them to change it over but then I realised I'd probably be waiting like a week for them to email me back, to sort everything else out and redo my order so now all they have to do is repackage the same item with a new order number. If that is too hard for them then...

EMS is three to five days and I didn't realise the jump between EMS was five days to two months. And if the middle postage is almost twenty five dollars then I dread to think how much DHL is.

And I still stand by the fact that if the rest of the world can tell you postage up front, I don't know why Mandrake can't. I'm not saying the site itself is bad but this way of ordering is totally new to me and seems ridiculous.

Originally Posted by Starscream Gaga (Post 169247)

The longest Mandarake have ever taken to reply to anything to me is 4 days. That's a total exaggeration. I'm sure they'll get back to you within a day or two, I've never had a problem with them.

Originally Posted by Baltan II (Post 169251)

You realized wrong. Here you were thinking you'd have to wait three days for your order to be confirmed despite being told otherwise, and after Mandarake acted exactly the way we said they would, based on absolutely nothing you assumed a change to your shipping option would take forever?



Can't speak for shipping to the UK, but when shipped to the US, DHL costs maybe four bucks more than EMS and can sometimes take less than 24 hours. For those impatient or who don't care about the cost of shipping, it's a magical experience and can be even more convenient than EMS.



Despite the way we may refer to it, Mandarake is not a single online store that is anything like Amazon, HLJ, or the rest. Mandarake is a chain of multiple second-hand stores, each of which handles its figure orders separately and does so with its own limited number of employees.

Mandarake stock isn't a set of consistent, predetermined items with preorders known well in advance, it's whatever they choose to purchase from Japanese collectors and list for sale. As such, they couldn't keep a database of virtually anything possible that they could ship, with quotes worldwide, when, as actual open stores, these items can also sell to a local customer well before you attempt to place an order. I mean, weren't you wondering why Mandarake brought up taking potentially as much as three days to confirm your order?

That's also what makes your idea of buying a second Pegasus so amusing. Depending on the listing, you just agreed to purchase an entirely different Kuuga Pegasus, possibly from a wholly other Mandarake branch. You didn't order "the same figure".