Thank you!
Figuarts Mario and Lucario, the Mario Accessory Sets and MonsterArts Big Chap plus Den-Liner now. Not looking forward to that shipping bill!

There is a Rainbow Ressha on Mandarake right now for ¥2,000! Go! Go! Go!

Edit: Also, I just got this email when I asked HLJ about the Den-O Ressha. They're passing the blame, it seems.

That's the excuse they give EVERY time.

Yeah, but this is the first time I've actually gotten a response from them about it. Most of the time that info seems to circulate second-hand. It's not any less true because of it, but this time they're officially telling me to go somewhere else because they overbooked.

I'm not even sure if it is true. It happens to them so often and only them you have to wonder who's really at fault.

I'm assuming you had to email them first because that's how their crappy customer service is.

Oh yeah. It took close to three days to get a response, too. Once or twice and I could believe that they were shorted on an item. But this seems to be the case with nearly everything they take pre-orders for these days. They should CSToys it and wait until they have the stock to sell it.

Clearly they're full of it. At this point that's literally the only explanation. HLJ purposefully oversells pre-orders so that they guarantee they sell out of product. But they don't care if they can't fill all of them. They're selling out. When it happens EVERY SINGLE TIME it isn't a case of them getting less than they were offered. It's a case of them continuing to be one of the worst online retailers in existence.

They can't pass the blame along every time someones order isn't fulfilled because of their crappy business practices. Or at least they shouldn't. But it's clearly what they are doing.

Meanwhile Sentai Tamashii and I got Den-Liners at Amiami. So I'm good now.

I wonder if they order from a reseller themselves (like maybe they're not big enough to order direct like most do). That could explain the issue.

It's annoying because they DO have a great ordering system and they have the cheapest shipping methods I've seen (barring waiting 2 months for it to come by sea). Just sucks the fulfillment side can't keep up with the rest.

Ayup. It would be one thing, too, if they fulfilled orders based on the date it was purchased. Sadly, it seems they just throw darts at a board and ship it to whoever they land on. Lame. I'm working a small convention in Central Florida this weekend, so I'm hoping I might get lucky and see a Den-Liner Ressha there. If not, then it's going to be Mandarake, where I had to get the previous two Legend Ressha since HLJ shafted me on those, too.

I think the worst parts is that the jerk-asses don't even bother you to email you they're not fulfilling their order. You have to contact them for them to give some bad excuse for the umpteenth time.