Da fauq?

Was it literally seven years?

I just had a USPS Priority Mail take 3 months to arrive and prior to that had an American store take nearly a month to SHIP 2 figures and they, unlike NY, ignored all my emails.

Nippon Yasan have definitely made a mistake with Locke and that should be considered when choosing a seller, but every store does make mistakes, even giant ones like BBTS, Amiami and (especially) HLJ. As Locke said, they are responding to messages so clearly are trustworthy and are hopefully making sure Locke is treated right and if they didn't, that's what Paypal exists for. I own about 60 Figuarts and about 30 Sentai Mecha, all from either Amiami, Mandarake, HEJ or Nippon Yasan and all received within 2 and a half years and I've never had a problem except with HLJ, who just suck in general (nothing to do with being Asian though).

Ohhhh yeah. It was a bubblewrap envelope and was so old that the postmark was nearly entirely faded off. It was just barely visible enough to confirm by looking at past postal rates for its weight that it was as old as it was, down to the month. It had been so long that I had forgotten I was ever expecting it, so I never brought its absence up with the seller - wasn't his fault either, just a freak accident with the postal system misplacing it. A lot.

If it helps to know, it took them exactly seven days to send out my order and they never bothered to reply to my email at all. Still waiting for the package to arrive, but I'm at least feeling a bit better about it now. I still doubt I'll order anything from them again.

If it were a simple mistake, I wouldn't mind, but between here and Rangerboard, it seems to be a very common occurrence, not to mention things I've heard from other message boards about them randomly cancelling orders.

My order of Kyoryu Blue/Green with NY went into the "Preparation in progress" status on 3/10 and didn't change until 3/26.

The more I hear about NY the more of a horror story it sounds, even if it works out in the end, which is a shame, as they seem to have preorders on stuff open way beyond other sites. Maybe I'll just wait and get Tricera on Mandrake rather than ordering it from them.

LOLWUT?!

I haven't had too many issues with them. I'm on the side that has smooth transactions. One time an order was in prep for about a week, but all the others were just a couple days.

I've had precisely one issue with Nippon-Yasan that was a problem on their end, and that was with the recent Impact Effect pieces. (For the record, it's my ninth pre-order with them that has been released, there are a ton more pending.) It sat in preparation for three days, which is when I emailed them and the package was sent the next day.

They just recently revamped their contact system and I think you have to put in tickets now to get quick responses for those not hearing back. I think at least some of these stories about cancellations spring from the fact that people order items with different release dates and don't realize payment is due before the first item comes in, I didn't with my first order from them.

In general, as I've said before, they often seem to run about a week behind other retailers in getting new release stuff sent out and I guess that's just them getting in hand. They aren't the fastest, but I've never had an opportunity to be disappointed with them. So, if anyone is tallying horror stories vs satisfied customers, I'm definitely one of the latter.

I read somewhere that to get a quicker response from N-Y, don't email them, instead write to them in the comment section of your order details. My order was in preparation for a couple of days but after I wrote to them they shipped it out the next day. Whether or not that was just a fluke is another question though.