[Bigrich71]

Quote:

Originally Posted by Starscream Gaga

This is why they're so shit. They don't cancel your order or notify you to tell you that they cannot fulfil your order, instead the order just sits there as if its going to be fufilled soon, even though it won't be. Eventually they'll probably change "Order Stop" to "Backorder" and get it in-stock in a few months.
The only way to actually be told you aren't getting it is to email them, which usually takes 2-3 days (sometimes more) to get a reply of "Sorry, we didn't get enough in stock, we'll try to get some more in the future" and if you argue that they should've told you they'll reply "they do no have the time to notify thousands of customers on a daily basis that their pre-order has been changed to a back-order status".

HLJ are just absolutely terrible. This is the 6th time this has happened and I have had to personally chase it up to confirm they're not fulfilling my orders every single time.

Everyone is entitled to their opinion about stores. You don't like HLJ because they don't get in enough stock to fulfill every preorder, and they don't tell you they can't fulfill it. You don't have to shop there if you are not satisfied with how they run their business.