[Den-O]

You know I have a great example that puts Locke's Nippon Yasan issue into perspective. About a year and a half ago I ordered a Red Buster on clearance at HLJ, they were like 1300 yen. I went with SAL shipping, got the order all paid up, then patiently waited. A day later, it ships! Which is great because as we all know SAL can take forever.

However, when I look at the confirmation e-mail they've sent me, they mailed the package to an address I hadn't lived at for 2 years. Imagine my freak out moment where I'm frantically emailing customer support trying to talk to anyone who can fix this. They had my current address on file, there was no reason at all they should have mailed it to my old address. I explained the entire thing in a couple of emails and that I'd like the situation to be rectified.

Their response was that they couldn't do anything about it. The package was already shipped. If/when it was returned to them as non-deliverable they would be happy to resend it to me. A refund was out of the question, even though this bungle wasn't my fault they refused to refund me. Their suggestion was to contact the new residents of that address and ask them to intercept the package on my behalf. Which is possibly the worst advice I've ever been given. It was a college address. I didn't live in that dorm anymore, my wife and I had gotten married and moved away.

So trust me, even the big retailers can screw you. I never received that Red Buster, it was never returned to them, and to this day they will not refund me for it. It may have been pretty cheap but it's the principle of the thing.