[Starscream Gaga]

A bit PO'd with Mandarake. I've spend thousands of dollars on their store, but I've never encountered this BS before.

I made an order of 6100Y, however one of the items is out of stock. That really sucks, but its not really their fault so no biggie. My problem is that because that drops the order to 3600Y they want to charge me another 500Y handling fee.

How about get lost? I made an order that fit the criteria to avoid the handling fee, it was them that couldn't provide the merchandise. Why should I have to pay more because they listed an out of stock item? That's ludicrously shit. I can understand if my order wasn't over 5000Y to begin with, but I shouldn't be paying extra for their errors. Really not happy with that crappy service. I'm already missing out, don't put salt on the wound of the customers that aren't getting what they wanted, Mandarake!

I emailed them politely explaining the situation and asking that the handling fee be revoked, but I will be really disenchanted with them if they don't. I don't think its fair to say "order over 5000Y to avoid handling fee" and then "lol whoops we already sold one of those items, here's that handling fee you were meant to avoid!" especially considering one of the left over items was actually order filler to being with!