[Lbsammills51]

The preorder issues are well-established. Den-O's issues are a nightmare...and I think I've heard of someone experiencing something similarly, though I can't remember who (maybe it was on Twitter). I remember Gogdog of TFW had a bad experience with one of their CSRs that was basically taunting/antagonizing him.

Didn't some people have some stuff they'd paid for disappear from their Private Warehouse? I remember something like that coming up, I think in the Figuarts thread.

Me personally, I haven't experienced any issues with them to date, but I never make Tamashii preorders with them (I'd rather risk an inability to return it to AmiAmi in return for a cheaper price, or just wait and get something from Amazon/BBTS via Bluefin, then deal with HLJ) and at this point only make Transformer preorders that I can't get through AmiAmi (typically when they sell out of MPs in the blink of an eye), always make sure I preorder immediately and always keep a backup at BBTS in case something shady happens anyways. Even when I receive a payment request, I don't like to leave anything sitting there for more than a month.

I've heard too many bad experiences from others to think I'm immune to experiencing something similar myself eventually.