[Thessair]

Quote:

Originally Posted by Kiwami

That’s bullshit by the way. The were "very clear"... by letting me figure this out almost half a year after I first ordered from them.

Even if you payed them a lot of money and were a good customer for quite a time, they handle you like the lowest scum once you want to cancel a pre-order. E-mails from them insulting you inclusive.

That’s just bad. Good thing there are a lot of alternatives over these guys.

No matter how bad they got burned, you don’t treat customers that way.

Really? It was in the FAQ on the website when I signed up. All of that information is included on the Terms and Condition pages now. It's all right there. The no-cancellation is reiterated in the payment emails. I actually had to cancel an order once, prior to the policy change, and they were perfectly nice about it. I've never once received an insulting email in response to any of my questions.

I realize no business has a perfect record. For every person that loves CSToys, there are people that hate it. Same for AmiAmi, HLJ, Mandarake, and Jungle. Just because you had a bad experience, don't call me out with 'bullshit'. The information is there. Short of hand-delivering you a note, it couldn't be more accessible. You agree to the terms and conditions when you buy from them. Violation gives them every right to terminate your account, regardless of how much you've spent with them in the past. Everyone has a different threshold for getting pissed off with businesses, but N-Y shouldn't be expected to handle people with kid gloves who violate their business practices. Contrary to popular belief, the customer is not always right.