[bluesparrow]

If you chose SAL, HLJ doesn't use RSAL so you can just say(truthfully) you never received the package and get your money back, or a new one. It'll take a while though(I think you have to wait two months before they'll count a SAL package as overdue). And its possible they'll receive it back themselves before then.

Not an ideal outcome at all but it's better than nothing.

if you used EMS it's probably not shipped(I don't think EMS starts up again until the 6th or 7th). If it's FedEx they can contact them and reroute it perhaps.

There is someone at HLJ's offices, they're processing orders. Just very very slowly. Worth a try unless they told you its shipped.