[MrWilliamGraham]

You both got switched to FedEx? That's interesting. I very recently shipped out 4 figures and picked DHL. I can't remember how much more the other options were, but DHL is dropping it off this week. Maybe because it's more items / bigger box the DHL estimate was accurate for my package

Quote:

Originally Posted by Sentai King

Ok here is one of the issues I having copy of the message they sent ?Our apologies the DHL rate was higher than expected. To not ask extra fee we shipped it by FedEx? I paid 3600 yen to ship one figuart chose DHL shipping they are using another shipping company I did not pick when I preorder. Also fedex is slow as crap and where I from sometimes they don?t even want to deliver the package. This is not the first time they been doing this all year long to all my packages and to make it worse I have to paid 3000 yen more just to have it shipped DHL that the crap I dealing with hobby genki. That?s why I ask if anyone had issues with them it stressing me out I lost faith in them and I want to cancel my other preorders that I have 😞

Man I feel for you. From my experience, getting refunds can be a real hassle. I read their terms and it looks like you can get a refund on pre-orders, but they take 5% fee. In-stock and private warehouse can't be cancelled

Paypal I believe only has a 180 period to initiate a refund. When I tried to get a refund because of Nippon Yassan going under, I had to escalate it to my bank and only got a partial refund of about 80-75% of the total order

Hope you find a solution. This hobby shouldn't be a hassle