[Sentai King]

Quote:

Originally Posted by arkh

I've generally had a very good experience with Luna Park for buying Figuarts - I usually use them when I've missed out on buying chances from other sources - and hopefully this is just a one-off but thought I'd do a quick post about an issue I had with my most recent purchase.

The gist is I had a pretty unpleasant interaction with their customer service after trying to resolve an issue with receiving three Figuarts that were already opened even though I preordered brand new items. They were very casual about everything and non-apologetic about the whole ordeal. I had to ask multiple times what could be done to resolve this but they didn't answer and just asked or said other things (including making me repeat things I already told them). Eventually I asked if they had new stock and, if so, can we just do an exchange to which they just gave a flat "no" with no follow-up. At that point I got angry and said they were being unhelpful which they said is a "very bad word in Japan" and that they advised me not to use it again...

I told them that since they shipped the package, they should just let me exchange the items since it was an expensive order and it's not my fault that this happened. They then said, "This is not China" and that they have to follow procedures in Japan. This was both baffling and maddening as this was an order that was sent to the U.S. so I'm not sure why they were talking as if I was from China.

Anyway, their solution is that they will contact Bandai and then get back to me but I'm not really sure I care to deal with them any further after that interaction. Hopefully this was just one bad customer service representative but I also had a person that talked similarly to them when I was asking about why my ordered hadn't shipped yet before this. I'm also not really sure this is Bandai's fault as I wonder if they sourced my figures from a third-party or something since they actually shipped my order almost two months late. So maybe they were just making up excuses at the point where I was asking for an exchange. That's all just speculation, of course.

Has anyone else dealt with their customer service recently?

Wow that sucks to hear what happened to you. It sounds like they got their Figuarts from a third party. Since you had waited 2 months to get your preorder ship. I would not deal with them anymore they treat you like crap and lie to you. You should of got new non open Figuarts not open ones. I would call my credit card company and dispute saying you did not get what you order and they lie to you and refused to fix it. Thanks for telling us about what happened I never order from them.