[Thessair]

Quote:

Originally Posted by Locke

The more I hear about NY the more of a horror story it sounds, even if it works out in the end, which is a shame, as they seem to have preorders on stuff open way beyond other sites. Maybe I'll just wait and get Tricera on Mandrake rather than ordering it from them.

I've had precisely one issue with Nippon-Yasan that was a problem on their end, and that was with the recent Impact Effect pieces. (For the record, it's my ninth pre-order with them that has been released, there are a ton more pending.) It sat in preparation for three days, which is when I emailed them and the package was sent the next day.

They just recently revamped their contact system and I think you have to put in tickets now to get quick responses for those not hearing back. I think at least some of these stories about cancellations spring from the fact that people order items with different release dates and don't realize payment is due before the first item comes in, I didn't with my first order from them.

In general, as I've said before, they often seem to run about a week behind other retailers in getting new release stuff sent out and I guess that's just them getting in hand. They aren't the fastest, but I've never had an opportunity to be disappointed with them. So, if anyone is tallying horror stories vs satisfied customers, I'm definitely one of the latter.