[Thessair]

Quote:

Originally Posted by Locke

Ticket, couldn't see any other contact method. They replied almost immediately and said they'd look into what is going on and get my stuff shipped out. It's vague and generic so I didn't know what to expect, but it's been almost a full day now since that reply and I've heard nothing else and my stuff hasn't shipped either.

This may just mean they're still trying to find what the problem actually is, but now I've already asked them once I don't know what kind of timeframe to use any more. I mean if I give it another week, it's taking the piss a bit really isn't it? But if I reply to them tomorrow evening then maybe I haven't given them enough time.

Hrm. I wouldn't wait more than two business days after their last email, personally. I'd just let them know you were following up as it seems other folks have gotten theirs and you hadn't heard back. The whole point of a ticket system for most businesses is to keep you up to date on things and it looks as though they've kind of dropped the ball this time.