[Locke]

A little bit annoyed with Mandrake, mostly annoyed with myself.

I've been using Mandrake for what like...two years? In my entire time doing that I've never had them cancel an item on me so I've never bothered clicking the 'cancel the order if it is out of stock' button. But the other day I made an order of three things, the most expensive thing was out of stock and so they trimmed my order down to just the two.

I wanted the order to have all three things specifically, I did that on purpose largely to save money on postage as that is where the cost really piles for me as a collector and as it turned out one item was out of stock I asked if they could cancel my whole order for me. To which they told me it wouldn't be possible, as I didn't click 'cancel this order if it's out of stock' for every item?

That seems like a pretty unfair policy, that they're allowed to keep sold items on their page and cancel it on you but you aren't allowed to do that the other way round. I mean I get it, it was my fault, I should have ticked that box as a contingency etc but still it really sucks if you ask me. Because now I'm forced to pay more proportionality for an incomplete order.