[R Muzzy]

Quote:

Originally Posted by Lbsammills51

Heheheheh. I admit, that was my first thought too until I remembered them actually emailing people about canceled orders would represent a step forward on the "getting HLJ'd" front.



Out of curiosity, what issues have you had with NY?

They have always taken at least a week to get any order I've placed with them shipped out. I'm never in a rush to get things most of the time, but having every one of my orders take so long to be sent out when others would have theirs shipped out same day really began to grate on me.

I was one of the ones who experienced the Kyoryu Gold debacle, and they either ignored my messages, took their time to respond, or gave me different information each time.

Normally, neither of these issues would be enough to cause me to completely boycott a store. I might avoid using them, but I would still not have a problem with going back to them. It's their recent changed polices that finally drew the line for me.

They removed their cancellation policy for orders, as it was causing their suppliers to start putting them farther and farther back in importance. I can understand this being an issue, and have no problem with changing the policy for new orders placed after the policy change.

However, I had several orders placed that were made before this change. When I requested their cancellation, they told me they would not due to their new policies. When I explained my orders were placed prior to these changes, and they needed to honor their original guidelines that were agreed upon between seller and buyer, they denied me and told me this has always been their policy.

I didn't bother paying for any of those orders, and, if they followed their new guidelines, my account should be banned from making future orders anyway. I've gone back to using Yokatta's services again and couldn't be happier, even with the sometimes slow communication.