[Thessair]

In your experience. This is my second negative issue with CS Toys, for a total of three missed out on items. The first wasn't that big of a deal because it was a standard release that I could eventually get somewhere else at a retail cost. This time, they're Premium Bandai products that are going to cost a fortune on the secondary market. I would be less upset if, as is usual in HLJ's case, I did not pre-pay for the products to be ensured I got them. Why did we pre-pay if not to guarantee the funds were on hand for them to order them?

I understand you feel loyal to them, that's great. Some people are still loyal to HLJ and some people love Nippon-Yasan. We don't all have the same experience with different retailers, so you can't assume everyone is starting from the same place with CS Toys. I've placed four orders with them, with two having been screwed up and so they have earned nothing when it comes to forgiveness with me. Just because another business is worse doesn't excuse this one. The ¥1,000 gift cards are a nice gesture, but that's really all they are. It won't begin to recoup what I will have to spend on the secondary market to get the items they failed to provide. You likely aren't going to understand that side of the equation as you weren't interested in getting them in the first place. The gift cards are especially useless to someone like me who has no interest in doing business with them moving forward.

As I said, you've been happy with your transactions with them and that's great. I have not had that experience. I also understand your frustration with people getting upset with a company you value, but this isn't coming out of a vacuum. I feel bad for them because their reputation and their bottom line are going to be hurt by this. That's too bad, but I will not be doing business with them again.