[Lbsammills51]

Quote:

Originally Posted by Starscream Gaga

A bit PO'd with Mandarake. I've spend thousands of dollars on their store, but I've never encountered this BS before.

I made an order of 6100Y, however one of the items is out of stock. That really sucks, but its not really their fault so no biggie. My problem is that because that drops the order to 3600Y they want to charge me another 500Y handling fee.

How about get lost? I made an order that fit the criteria to avoid the handling fee, it was them that couldn't provide the merchandise. Why should I have to pay more because they listed an out of stock item? That's ludicrously shit. I can understand if my order wasn't over 5000Y to begin with, but I shouldn't be paying extra for their errors. Really not happy with that crappy service. I'm already missing out, don't put salt on the wound of the customers that aren't getting what they wanted, Mandarake!

I emailed them politely explaining the situation and asking that the handling fee be revoked, but I will be really disenchanted with them if they don't. I don't think its fair to say "order over 5000Y to avoid handling fee" and then "lol whoops we already sold one of those items, here's that handling fee you were meant to avoid!" especially considering one of the left over items was actually order filler to being with!

Quote:

Originally Posted by Electric Turahk

This is why there is an option during checkout to choose to cancel your order if an item goes out of stock.

You chose not to select that.

This is a policy that they are incredibly upfront about and warn you repeatedly. No, your order actually does not fit that criteria anymore. It's as if you had never ordered the other items anymore... because you aren't getting them now. So you're below the minimum. Like they warned. Plain and simple.

I don't really feel that you have a right to complain if you don't heed the warnings and be cautious with the orders by selecting to cancel. If you don't pick that option, you are actually saying that "I am okay with the fee if this happens."

Though I agree the 500 yen fee thing is up front, I will caveat all this by saying I submitted an order some time back that was over the 5000 minimum, but one of the items had sold, dropping it below the minimum...and I was not charged the 500 yen fee. Maybe it was an "oops" on their part and they just forgot to add it.