[Den-O]

Quote:

Originally Posted by Powerman293

What happened? Was it preorder related?

Rant incoming.

On more than one occasion, as in nearly every time I've every placed a pre-order, my items have either never been fulfilled or randomly removed from my account entirely. With no notice given at all. In about 4 years worth of trying to use HLJ I think I've had like 3 of my personal orders come through. I've also received payment requests for pre-orders despite having cancelled them well ahead of release. More than once they've tried to bill me for something I no longer have on order. When I've spoken to customer service about it, they tell me it shows I have it ordered on my account. So I've literally taken screenshots of my page before, which is blank, and even then they don't believe me. They've threatened to disable my account over this too which I find very offensive. Their customer service has been downright terrible with nearly every experience I've ever had.

Not to mention the first screw up I ever experienced with them about 3 years ago when i ordered an SHF Red Buster. Despite having my current address on file at the time, they wrongly mailed it to a former address I'd had when I started college. I got a confirmation e-mail about it and immediately contacted customer service, and despite it being a holiday weekend where there was "no shipping", the item still somehow went out to this incorrect address. They said it was too late to stop it from shipping, flat out refused to refund me, and said I had to physically go to the address to try and get my package, said I needed to make my own "arrangements". HLJ said I could only receive a refund when and if the item was returned to them as undeliverable, or I could pay additional shipping to have it sent to the correct address it should have been sent to in the first place.

They have never refunded me, I never got the figure and eventually had to pay for it else where, and I pretty much gave up on them after that. People can say I'm just hating on HLJ or whatever, they often do, but the numerous poor experiences I've had with them have done nothing but convince me they are one of the worst online retailers out there.

Rant over.