[Thessair]

As with most people here, I've not had any issues with HLJ when ordering items that are in stock. In fact, for years they never failed to complete my pre-orders. It was only when I started collecting Toku that I had problems. Lots of problems. I had three orders in a row go unfulfilled without a peep from them. When a fourth failed to materialize I sent them an email and got a snotty reply back saying they got shorted and if I really wanted the item I should buy it somewhere else. Charming, to say the least. Also, I cancelled both Build DaiOh and Safari GaOh about a month before their release and, like Den-O, they were removed from my account as far as I could see, but I was billed for both. Unfortunately, I have a PayPal agreement set up with them so the payment was processed before I knew what was going on. They also tend to bill you for backordered items without any warning at all of an impending restock and sometimes a charge out of nowhere months down the line can really screw up the budget.

I still have to use them sometimes, if I can't score a pre-order somewhere else, but I generally tend to stick to buying random in stock stuff when they run a sale now.