[Suribot]

A note on Otacute:
Do not pre-order from them.

They don't require payment until your item is in stock, but they can and have changed the cost of items between initial order placement and item-in-stock, since they deal in dollars and not yen. In one particular instance (involving the Touhou Figma Sakuya) payment requests were sent out and then they sent an additional e-mail requesting an additional $10 as they did not properly estimate the yen amount.

If you buy in-stock items, there will generally be no problem, but their custom service has been described as feeling like a stereotypical yakuza shakedown. "We would strongly recommend you not escalate to paypal," "We do not take kindly to order cancellations" and things like that. My personal experience with them is minimal (and does corroborate this), but I have seen a LOT of this. Not recently, mind you, but I haven't seen much talk of Otacute at all lately.

Also, something to add on HLJ:

They are generally unreliable when it comes to first bonus items and if possible, shop elsewhere for that. They have been getting better recently, but until they start saying concretely if the item does or does not have it, I'd avoid for items like that.