[Den-O]

I used to pre-order with HLJ pretty regularly and on occasion I still do when it's an absolute final resort. Like how Amiami has inconsistently been listing Drive TK figures and I'm stuck with HLJ. But I would never ever ever recommend them to anyone for anything. They are the aboslute biggest joke of the online retailer community.

In any case on more than one occasion with HLJ I've pre-ordered items only to have the orders completely disappear from my account. With no notice given, seemingly cancelled. So I'll order the item elsewhere and once I get it in hand I tend to get notices of payment being due from HLJ for things I didn't have on order any longer but have reappeared on my account. They delete pre-orders from my account about as often as I place them in all honesty. Yet when I explain these issues I get berated by whoever happens to be on the other end at the time.

I've had quantities changed on my pre-orders more than once and they've attempted to bill me for multiples of figures over and over. I set everything to Private Warehouse these days and yet very often I get billed for shipping for individual items. They've mailed orders to out of date addresses for me before meaning they were lost forever and I've never gotten my refunds for said incidents either.

I've also been flat out accused by their customer service people of lying about all of these issues as well despite having e-mail documentation of all of it.