[gogglev]

I've used Nippon Yasan for since roughly 2013 and spent a good amount of money with them, but the ridiculousness of my current situation should serve as a reminder that they are no longer the company they once were.

On 2/24/106, I noticed they had the CSM Gatack Zecter in stock for 15500 yen, and was given a shipping price of 3200 yen. I paid 18700 yen on 2/24 and noticed that the item had not yet shipped on 2/29 even though the item was in stock and processing. I contacted NY customer service, who told me that I owed an additional 3100 yen for shipping, an amount I never agreed to and was not part of the original transaction so I asked them to cancel the order and refund me order, which they denied.

Obviously the shipping calculator provided an incorrect amount for shipping and any normal company would own up to their mistake and eat the cost. I'm not asking NY to give me what I paid for even, I'm asking them to give me back my money because I refuse to pay an additional amount that was not part of the original agreement, but instead, they are essentially extorting me for more money without the option of a refund. I've bought a lot of stuff from NY before without any problems, but I'm ready to never use them again.