[gogglev]

i waited a day before opening a dispute because i wanted to give them the chance to make things right on their own, which obviously was not the case. I actually opened a paypal dispute after i posted this, as I had wanted to screen shot all my communication and order histories in case they banned my account. Within 15 minutes of opening the dispute, before the elapsed time required to even escalate it, NY closed it and refunded my money. I'm sure they knew they were wrong and had absolutely no way to win the dispute.

All companies make mistakes, and when they do, they usually do the right thing to correct them. Like I said, I wasn't even acting like I was entitled to the item, I just wanted my money back. The problem with NY was that, they had never even contacted me about the shipping issue. i waited 5 days for an in stock item to ship before contacting them, which was when they decided i owed another 3100 yen. If i had never contacted them, it seems pretty unlikely I would have ever known about it. Also, this wasn't even a case of not having an accurate estimate on how much shipping would cost. The item was already in stock, and considering they sold the CSM Kabuto Zecter, theres no way they didn't have an accurate idea of the product weight and dimensions.