[Thessair]

Quote:

Originally Posted by gogglev

I agree with you for the most part, and if this was just some transaction between two people on a forum, I wouldn't really mind paying to cover the shipping charges if necessary. Even 3100 yen isn't too much money in the grand scale of things, but its more a matter of principal, and perhaps legality. I'm pretty sure when you pay someone the price stated on a website, you enter a legally binding contract, at least you do in the US. A shipping revision is probably something that should be done in good conscience not something you can legally force someone to pay.

It's a matter of principle, sure, but it isn't illegal. Mistakes on the back end happen, they do so all the time. If it was a computer error, it isn't any more fair for the company to pay out than it is for you. If it were against the law, even here in the States, a company could be sued for being unable to provide the product, or even if they lowered the price on an item after purchase and tried to refund the difference. It may be in poor taste, but it is certainly within their rights to ask for funds they will have to pay out to complete your order.

This whole situation sucks, especially the initial lack of communication. Sadly, that's pretty standard with N-Y. I once sat it out to see how long it would take for them to automatically ship an item that had come in: 7 days later, I had to contact them. Are they weak on getting information where it needs to be? Sure. Did they screw the pooch big time here? Absolutely. It seems a bit much to attribute this situation to an attempt to defraud, though. More likely, it was a convergence of a screw-up somewhere bumping against their standard 'no cancellation' policy answer. That they handled things poorly is a given, however.

Edit: I do think you've been through a bad thing here and you've got every reason to be frustrated. I'm just trying to play devil's advocate when it comes to the idea that they are engaged in illegal shenanigans. N-Y isn't known for their sterling customer service, but they wouldn't be long for this world if they were breaking the law on several continents.