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Quote:

Originally Posted by Thessair

It's a matter of principle, sure, but it isn't illegal. Mistakes on the back end happen, they do so all the time. If it was a computer error, it isn't any more fair for the company to pay out than it is for you. If it were against the law, even here in the States, a company could be sued for being unable to provide the product, or even if they lowered the price on an item after purchase and tried to refund the difference. It may be in poor taste, but it is certainly within their rights to ask for funds they will have to pay out to complete your order.

This whole situation sucks, especially the initial lack of communication. Sadly, that's pretty standard with N-Y. I once sat it out to see how long it would take for them to automatically ship an item that had come in: 7 days later, I had to contact them. Are they weak on getting information where it needs to be? Sure. Did they screw the pooch big time here? Absolutely. It seems a bit much to attribute this situation to an attempt to defraud, though. More likely, it was a convergence of a screw-up somewhere bumping against their standard 'no cancellation' policy answer. That they handled things poorly is a given, however.

Granted my knowledge is limited to the contract law I learned in my engineering courses years ago and I am certainly not a lawyer, but to the best of my knowledge, it is a legality issue; though a civil one and something thats often difficult to enforce. Back end mistakes are indeed very common, but you see businesses handle it one of two ways. They eat the losses, or they cancel the order in instances where maybe a 2000 dollar item is listed for a dollar. What they legally can't do is force you pay the more than the amount in the original transaction. I believe when you pay an invoiced amount, you are essentially in a legal binding contract for both parties. Anyways, I certainly don't think they are trying to defraud anyone (thats Sentai Kings opinion) but I do question the legality of how they try to enforce some things.