[chaos42]

it depends who sold the item to you and who makes it some companies will take it back as a defect like amiami - good smile -who make figma and nenodroids will send you a replacement if its form a recent figure they still have stock of-though if you have one you bought recently with the same joint part they can't tell the difference the only thing you need is a photo of it so if say a figure with a blue knee joint broke and you have another one you just bought -switch them and ask them to send a replacement -this way you can get a knew one and if you think about it, its their product failure -figures should be able to take some mild handling but some parts are made so brittle or are defective you just have to work round it. One thing im doing is a review to give people ideas of how figures are. like out of print ones they may buy on ebay where there is no chance or replacement.