[solskjaer]

Quote:

Originally Posted by Sentai King

Ok here is one of the issues I having copy of the message they sent ?Our apologies the DHL rate was higher than expected. To not ask extra fee we shipped it by FedEx? I paid 3600 yen to ship one figuart chose DHL shipping they are using another shipping company I did not pick when I preorder. Also fedex is slow as crap and where I from sometimes they don?t even want to deliver the package. This is not the first time they been doing this all year long to all my packages and to make it worse I have to paid 3000 yen more just to have it shipped DHL that the crap I dealing with hobby genki. That?s why I ask if anyone had issues with them it stressing me out I lost faith in them and I want to cancel my other preorders that I have 😞

Sorry to hear that, and I am kind of fortunate that I never prepaid shipping as I don't think it is worth to pay 3000-4000 yen just to ship one figuart and HG can store the figuarts for a long period of time. I always try to push the shipping cost down to 1000 yen per figuarts.

To say that, I do also remember they switch the carrier I chose one or two times but I don't really bother as I always choose the cheapest between DHL/Fedex/UPS and all three are as good as others.

You paid 3600 to ship DHL when preordering so maybe you can random pick one figuarts now and try to check out to see how much the cost between shipping with DHL and Fedex. This way you can at least try to ask for refund. Other than that, I guess what you can do is either to stop ordering from them or store everything into warehouse and ask for shipping quote when it is released.