[arkh]

Quote:

Originally Posted by Sentai King

Wow that sucks to hear what happened to you. It sounds like they got their Figuarts from a third party. Since you had waited 2 months to get your preorder ship. I would not deal with them anymore they treat you like crap and lie to you. You should of got new non open Figuarts not open ones. I would call my credit card company and dispute saying you did not get what you order and they lie to you and refused to fix it. Thanks for telling us about what happened I never order from them.

Yeah, again, hopefully I just got unlucky with the situation and getting this customer service agent and they normally aren't this bad. But I personally won't be ordering from them again. I will say I got an email today from a different person who was much more polite and asked me to give them some time to resolve the issue. But they also listed a bunch of reasons why a chargeback would be bad for me, which is kind of suspicious so I'm still thinking I won't bother dealing with them and just go through my credit card company to dispute the charge.

One thing I would like to get some clarification on if anyone else knows about this: The outer, brown shipper boxes for all the Figuarts I received had a Yamato transport label directly on them. Yamato Transport is like a UPS or FedEx in Japan. I've never seen this before but Luna Park said this is normal and that Bandai is shipping Figuarts to stores using Yamato Transport now. It seems a bit suspicious though because I imagine they get their products in a larger box rather than getting individual items. Maybe I'm out of the loop though and this is a new thing?





On the last picture you can see it looks like they tried to remove it which is what made me think these labels aren't normally on there.