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08-30-2014, 12:42 AM | #11 |
Veteran Member
Join Date: Jan 2012
Location: Alta Loma, CA
Posts: 1,150
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The preorder issues are well-established. Den-O's issues are a nightmare...and I think I've heard of someone experiencing something similarly, though I can't remember who (maybe it was on Twitter). I remember Gogdog of TFW had a bad experience with one of their CSRs that was basically taunting/antagonizing him.
Didn't some people have some stuff they'd paid for disappear from their Private Warehouse? I remember something like that coming up, I think in the Figuarts thread. Me personally, I haven't experienced any issues with them to date, but I never make Tamashii preorders with them (I'd rather risk an inability to return it to AmiAmi in return for a cheaper price, or just wait and get something from Amazon/BBTS via Bluefin, then deal with HLJ) and at this point only make Transformer preorders that I can't get through AmiAmi (typically when they sell out of MPs in the blink of an eye), always make sure I preorder immediately and always keep a backup at BBTS in case something shady happens anyways. Even when I receive a payment request, I don't like to leave anything sitting there for more than a month. I've heard too many bad experiences from others to think I'm immune to experiencing something similar myself eventually. |
08-30-2014, 01:49 AM | #12 |
Dark Noir Black Schwarz
Join Date: Jan 2014
Location: Australia
Posts: 958
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I haven't had a problem with HLJ. It's been a while since I've used them though.
That's... not HLJ's fault. You shouldn't have chosen the slowest shipping option. |
08-30-2014, 02:27 AM | #13 |
Devil from the Depths
Join Date: Dec 2013
Location: Airspace B7R
Posts: 7,729
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I've been buying from them on and off for almost ten years now, so Den-O's absolutely shit luck aside, HLJ is pretty reliable, as long as you're ordering from in-stock and not preordering. It does take them forever to process, though.
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08-30-2014, 03:38 AM | #14 |
Tokusatsu Hero
Join Date: Aug 2013
Location: Maryland
Posts: 6,223
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I pick it because it was the cheapest shipping and I go with the cheapest shipping for the most part because I don't have a good budget and it helps me save more money. I've done SAL on other web sites and they do a better job on shipping out items with SAL. I remember one point where I had to e-mail HLJ a few weeks later after I order my item and they told me that my item could have been lost in the mail. They didn't seem to bother to refund me and I forgot about my item until a month later.
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08-30-2014, 03:46 AM | #15 |
Devil from the Depths
Join Date: Dec 2013
Location: Airspace B7R
Posts: 7,729
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Quote:
I pick it because it was the cheapest shipping and I go with the cheapest shipping for the most part because I don't have a good budget and it helps me save more money. I've done SAL on other web sites and they do a better job on shipping out items with SAL. I remember one point where I had to e-mail HLJ a few weeks later after I order my item and they told me that my item could have been lost in the mail. They didn't seem to bother to refund me and I forgot about my item until a month later.
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08-30-2014, 03:51 AM | #16 |
GOKAIPOP
Join Date: Feb 2013
Posts: 1,786
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Quote:
I pick it because it was the cheapest shipping and I go with the cheapest shipping for the most part because I don't have a good budget and it helps me save more money. I've done SAL on other web sites and they do a better job on shipping out items with SAL. I remember one point where I had to e-mail HLJ a few weeks later after I order my item and they told me that my item could have been lost in the mail. They didn't seem to bother to refund me and I forgot about my item until a month later.
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08-30-2014, 04:45 AM | #17 |
Dai Shogun
Join Date: Jul 2014
Location: Germany
Posts: 7,531
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I order from them for over a year now and haven’t had any problem either. And I pre-order there a lot.
My Ryugen FiguArt was a little bit late with getting shipped out from them, but after I asked about it they told me what was delaying the process in a professional and friendly way and mailed him out a day later. Other then that everything was okay, I will recommend them, just because all those horror-stories never happened to me personally, and I wont talk shit about them unless they give me a reason to. |
08-30-2014, 07:48 AM | #18 |
D*mnit Atreyu!!!
Join Date: Jul 2013
Location: The Seiretei
Posts: 1,870
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I haven't had any problems with them & I've only ever purchased 2 items from them, both being Gundam Wing Robot Damashiis *different release years mind you* & both arrived at the correct time.
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08-30-2014, 07:56 AM | #19 |
Forever a sniper
Join Date: Jul 2013
Location: Maine
Posts: 3,804
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So, do the preorder issues also apply to restocks/backorders?
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08-30-2014, 08:41 AM | #20 |
SHF Buying Fool
Join Date: Aug 2013
Location: Florida
Posts: 3,586
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As with most people here, I've not had any issues with HLJ when ordering items that are in stock. In fact, for years they never failed to complete my pre-orders. It was only when I started collecting Toku that I had problems. Lots of problems. I had three orders in a row go unfulfilled without a peep from them. When a fourth failed to materialize I sent them an email and got a snotty reply back saying they got shorted and if I really wanted the item I should buy it somewhere else. Charming, to say the least. Also, I cancelled both Build DaiOh and Safari GaOh about a month before their release and, like Den-O, they were removed from my account as far as I could see, but I was billed for both. Unfortunately, I have a PayPal agreement set up with them so the payment was processed before I knew what was going on. They also tend to bill you for backordered items without any warning at all of an impending restock and sometimes a charge out of nowhere months down the line can really screw up the budget.
I still have to use them sometimes, if I can't score a pre-order somewhere else, but I generally tend to stick to buying random in stock stuff when they run a sale now. |
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