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01-22-2014, 08:06 PM | #381 |
Junior Member
Join Date: Jan 2012
Posts: 229
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Quote:
I know I'm a little late, but if you combine orders that haven't been paid for, they should. The second order, provided you let them know in the note section, will include the first order, so you only pay the second invocie that has everything on it.
They won't combine open (paid for) orders. |
01-22-2014, 08:25 PM | #382 |
Destroyer of Worlds
Join Date: Jun 2012
Posts: 255
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Mandarake has given me nothing but trouble. I'm black-listed now because I wouldn't pay a bill after they messed up an order three times, refused to admit their mistake, and then tried to bill me for the incorrect items anyway. Afterward (when I was still trying to explain the problem so they could correct my order and I could pay) they told me to "go bother some other company". Excellent customer service from those guys :/
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01-22-2014, 08:29 PM | #383 |
Big Bad Wolf.
Join Date: Apr 2013
Location: Raiding tombs.
Posts: 9,529
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Wow when did Mandrake go to shit?
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01-22-2014, 09:20 PM | #384 |
Join Date: Jan 2012
Location: Visalia, CA
Posts: 11,084
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Quote:
Mandarake has given me nothing but trouble. I'm black-listed now because I wouldn't pay a bill after they messed up an order three times, refused to admit their mistake, and then tried to bill me for the incorrect items anyway. Afterward (when I was still trying to explain the problem so they could correct my order and I could pay) they told me to "go bother some other company". Excellent customer service from those guys :/
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My signature disappeared. Help. |
01-24-2014, 12:34 AM | #385 |
Destroyer of Worlds
Join Date: Jun 2012
Posts: 255
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01-24-2014, 12:53 AM | #386 |
Join Date: Oct 2011
Location: Lexington, Ky
Posts: 16,328
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Quote:
Aside from the Christmas snafu Mandarake has possibly been the greatest toy resource I've ever had. More than half my collection came from them. And I've never had a serious issue in all honesty. Again it took them a few weeks to get me that order confirm at Christmas. But once they did it arrived a couple days later just as promised. My experience with their customer service has been nothing but positive. They've even orchestrated returns for some expensive items from me before that were damaged on arrival. Hell they gave me a FREE DX Daikaioh once because the one I bought had been broken and poorly repaired.
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01-24-2014, 01:59 AM | #387 |
I FOW our new Hasbro OLs
Join Date: Nov 2013
Location: TN
Posts: 2,672
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Quote:
No offense, but if you ordered from multiple stores, then really that's on you. They don't combine orders from multiples store locations. How was the order "messed up" exactly? Were you under the impression they would put those orders together rather than make you pay for them separately? I'd just like to know I guess since I've always had good experiences there.
Aside from the Christmas snafu Mandarake has possibly been the greatest toy resource I've ever had. More than half my collection came from them. And I've never had a serious issue in all honesty. Again it took them a few weeks to get me that order confirm at Christmas. But once they did it arrived a couple days later just as promised. My experience with their customer service has been nothing but positive. They've even orchestrated returns for some expensive items from me before that were damaged on arrival. Hell they gave me a FREE DX Daikaioh once because the one I bought had been broken and poorly repaired. |
01-24-2014, 08:56 AM | #388 |
Fights for Justice
Join Date: Jan 2012
Location: Flo Rida
Posts: 1,381
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I've only ordered from Mandarake twice, but my experience has been positive.
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01-24-2014, 11:25 AM | #389 |
Join Date: Oct 2011
Location: Lexington, Ky
Posts: 16,328
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If you do too many order cancellations, or don't pay (cancel) too many orders without notifying them why, they'll ban you. But that's in their rules so that should be expected. Generally if you follow their rules and have an issue, contacting them resolves it with out any problems at all.
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01-27-2014, 09:46 AM | #390 |
Sky Henshin!
Join Date: Apr 2013
Location: Henderson, NV
Posts: 4,778
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On any of these sites is there one that doesn't charge ridiculous for shipping?
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