Has anyone else had a fishy experience with Yokatta?
 

I was told February 1st that my order would be shipped out in 5 business days...it's been almost 2 weeks and I haven't received any update on the item whatsoever. I sent out an email on Wednesday asking if they shipped it out. Still waiting on a response.

Since they request payments be sent as a gift I could get totally hosed here..

No clue but my suspicion is that ur suspicion is correct...2 reasons to ask money to be sent as a gift...1). So no. Fees come out of the money and two, so there is no record of an exchange being agreed upon....in otherwords screwing u over

Yokatta is a refutable service, others have used it before. Perhaps they just had too many orders and had to delay shipping

Hmm....that's odd. Though, I've only ordered from them once or twice. And they do that because of the fees. If you want the buyer protection you need to send a bit more to cover that.

But there shouldn't be a problem, could just be a lapse, or they forgot or something. Hope it works out.

i have dealt with them for years i never had a problem, sometimes you have to contact them because they are busy and sometimes it might a delay in shipping because of the major snow storms we are having. you will get a response back.

I don't have experience with yokatta but I do know Tokyo was hit with quite a lot of snow and the 11th was a national holiday which may have delayed any contact with you.

I've also used them for years and have never had an issue. You do have to remind them sometimes and it takes days to get an email back but I've always gotten an answer and everything I ordered. :-)

Okay guys thanks I'll wait a little bit longer I guess :)

You just get a bit paranoid when you spend over $100 on something and you don't know where it is after a couple of weeks.

It's not so much the waiting I mind, as long as I do get the item in hand.


BTW, do you know if they're active, or at least reply to e-mails during the weekend or will I have to wait until Monday for a response?

A what? They're in error? Probably from what the OP says, but I think the word you're looking for based on your context is reputable.

That said, while there may have been snow storms in the last few days in Japan, there is no excuse for it not having been shipped by the 7th if you were told five business days. That's just ridiculous.

Hopefully you can file a claim, because I would, trustworthy or not there is no reason for taking two weeks to ship, because now, BECAUSE of snow storms, it's going to take even longer.

Yokatta is a middleman service run by one person. Filing claims against them is only likely to stop them from providing us with these options for importing. Yeah, delays suck, but again, this isn't a major US retailer, it's one person living in Japan. They can sometimes be slow responding to emails, especially right after Japanese holidays and severe weather conditions. Cut them some slack.

If it's been over a week since they said it would be shipped out now, the better option is to just email them asking for an update, don't jump straight to the pitchforks unless they continue to ignore you (which is very unlikely).