[Talisman]

Quote:

Originally Posted by ShiShiLeo

Your best bet may be to just sell it as a pre-sale on ebay or fan forums and have it shipped directly from Tokullectibles to the buyer.

They actually let me cancel and refunded me, so... that was easy?

[MrWilliamGraham]

Quote:

Originally Posted by Talisman

They actually let me cancel and refunded me, so... that was easy?

Oh wow, didn't sound like their policy let you do that. How'd you make it happen ?

[DH21965]

Quote:

Originally Posted by MrWilliamGraham

Oh wow, didn't sound like their policy let you do that. How'd you make it happen ?

Methinks SOME of these dealers come to this site to check....

[ShiShiLeo]

Blanket policies are just there to protect business from bad practices. At the end of the day, a place like Tokullectibles is run by individuals who are perfectly capable of making reasonable exceptions.

[Shin Henshin]

Not to mention Tokullectibles isn't like...a faceless company like some other retailers are. From personal experience and what I've heard they're very open to helping out their customers. I went to ask about when SS Ixa was shipping back at the start of the year but noticed I lost my order confirmation email. They were nice enough to let me know the situation, re-send me the email and set up an account for their site so I can keep track of my orders.

Basically don't let the listed policies stop you from reaching out and asking directly about something first.

[Kamen Rider Die]

Quote:

Originally Posted by Shin Henshin

Basically don't let the listed policies stop you from reaching out and asking directly about something first.

And, as someone who runs a store that has official policies, let me also suggest that you go in with the acknowledgement that you're asking for help, that you need a favor. I'm much more willing to bend a rule for someone who knows I'm taking a hit (eating a preorder, doing extra work) than I am for someone who starts throwing around threats and statements about Being A Good Customer or whatever.

[Talisman]

Quote:

Originally Posted by MrWilliamGraham

Oh wow, didn't sound like their policy let you do that. How'd you make it happen ?

On top of what everyone else just said, I just laid out my concerns given the widespread problems with Black and the fact that the showroom piece they have of Tiga is showing signs of developing the same issues. Basically I just phrased it as a request rather than a demand.

Quote:

Originally Posted by Kamen Rider Die

And, as someone who runs a store that has official policies, let me also suggest that you go in with the acknowledgement that you're asking for help, that you need a favor. I'm much more willing to bend a rule for someone who knows I'm taking a hit (eating a preorder, doing extra work) than I am for someone who starts throwing around threats and statements about Being A Good Customer or whatever.

Pretty much that. Also I was aware of my bargaining position so even if I had opted to go the Entitled Asshole route- which I don't, because I deal with this stuff for a living and wouldn't visit that upon my worst enemies- I didn't have the clout to do so considering I've only been using their service since this February.

Basically just following two of my three golden rules: Be polite, and be professional.

[MrWilliamGraham]

Factory sample of Grand Zi-O from the latest blog entry

http://tamashiinations.blog.jp/archives/9731064.html

[Kurona]

The statues do look so good

[ShiShiLeo]

Yowza that is gorgeous. I really don't even like Zi-O that much, but that suit is just so beautiful.