[MrWilliamGraham]

You both got switched to FedEx? That's interesting. I very recently shipped out 4 figures and picked DHL. I can't remember how much more the other options were, but DHL is dropping it off this week. Maybe because it's more items / bigger box the DHL estimate was accurate for my package

Quote:

Originally Posted by Sentai King

Ok here is one of the issues I having copy of the message they sent ?Our apologies the DHL rate was higher than expected. To not ask extra fee we shipped it by FedEx? I paid 3600 yen to ship one figuart chose DHL shipping they are using another shipping company I did not pick when I preorder. Also fedex is slow as crap and where I from sometimes they don?t even want to deliver the package. This is not the first time they been doing this all year long to all my packages and to make it worse I have to paid 3000 yen more just to have it shipped DHL that the crap I dealing with hobby genki. That?s why I ask if anyone had issues with them it stressing me out I lost faith in them and I want to cancel my other preorders that I have 😞

Man I feel for you. From my experience, getting refunds can be a real hassle. I read their terms and it looks like you can get a refund on pre-orders, but they take 5% fee. In-stock and private warehouse can't be cancelled

Paypal I believe only has a 180 period to initiate a refund. When I tried to get a refund because of Nippon Yassan going under, I had to escalate it to my bank and only got a partial refund of about 80-75% of the total order

Hope you find a solution. This hobby shouldn't be a hassle

[Rabbitman]

Haha. I was gonna type out a big long post about how I fully paid off a preorder six months in advance and selected DHL for shipping, but months later, when the item came in stock, Hobby Genki shipped by Fedex.

Didn’t realize that was what the problem ended up being, lol.

I got a fedex store, like 5 minutes from my house and I can redirect these international shipments there, so it works out for me. Fedex cannot be trusted to actually deliver a package to my house, though, so I sort of hate them.

Edit: Oh yeah, I did not think about how Fedex was cheaper than DHL. Guess I got ripped off too.

[Sentai King]

Quote:

Originally Posted by MrWilliamGraham

You both got switched to FedEx? That's interesting. I very recently shipped out 4 figures and picked DHL. I can't remember how much more the other options were, but DHL is dropping it off this week. Maybe because it's more items / bigger box the DHL estimate was accurate for my package



Man I feel for you. From my experience, getting refunds can be a real hassle. I read their terms and it looks like you can get a refund on pre-orders, but they take 5% fee. In-stock and private warehouse can't be cancelled

Paypal I believe only has a 180 period to initiate a refund. When I tried to get a refund because of Nippon Yassan going under, I had to escalate it to my bank and only got a partial refund of about 80-75% of the total order

Hope you find a solution. This hobby shouldn't be a hassle

Thank you friend it means a lot to me I love this hobby but I shouldn?t have to deal with all this shipping problems. Yeah I read about their cancellation preorder will cancel them next month.

Wow it happened to you too mrabbitman 😮 and I thought I was the only one. It seems like genki is running some kind of rip off scam with their shipping like if you pay for DHL a lot then when the order ready to ship they switch to fedex which you don?t pay for and pocket the rest of the money. What do we do about it?

[Rabbitman]

I’m not sure what can be done other than just not ordering from there.

I know for my order, I preordered and paid last year and shipping prices were just going up in general over time. I think it was particularly bad with DHL. So I understand why they would not want to lose money, and chose the cheaper FedEx option when my order finally came in stock. I think I got ripped off, but I don’t think it was a scam. I believe that shipping got that much more expensive over the long preorder window.

Also the important distinction for me is that Fedex ships just as fast as DHL to me, and they let me pick up from the store right across the street for no extra charge. If I was in your position, I would definitely be frustrated.

[Vorutekku]

Finally picked up Buffa and wow, this thing is immaculate. You can just hear him angrily says "Geats...!"




That said though, one of the claws on mine broke off almost instantly, and the thumb refuses to stay on. Had to super glue those bad boys back on.

[Shin Henshin]

Yeah Buffa's only issue is his claws. I'm glad they're articulated but if you don't get their joints freed up in just the right way, they will break off.

[solskjaer]

Quote:

Originally Posted by Sentai King

Ok here is one of the issues I having copy of the message they sent ?Our apologies the DHL rate was higher than expected. To not ask extra fee we shipped it by FedEx? I paid 3600 yen to ship one figuart chose DHL shipping they are using another shipping company I did not pick when I preorder. Also fedex is slow as crap and where I from sometimes they don?t even want to deliver the package. This is not the first time they been doing this all year long to all my packages and to make it worse I have to paid 3000 yen more just to have it shipped DHL that the crap I dealing with hobby genki. That?s why I ask if anyone had issues with them it stressing me out I lost faith in them and I want to cancel my other preorders that I have 😞

Sorry to hear that, and I am kind of fortunate that I never prepaid shipping as I don't think it is worth to pay 3000-4000 yen just to ship one figuart and HG can store the figuarts for a long period of time. I always try to push the shipping cost down to 1000 yen per figuarts.

To say that, I do also remember they switch the carrier I chose one or two times but I don't really bother as I always choose the cheapest between DHL/Fedex/UPS and all three are as good as others.

You paid 3600 to ship DHL when preordering so maybe you can random pick one figuarts now and try to check out to see how much the cost between shipping with DHL and Fedex. This way you can at least try to ask for refund. Other than that, I guess what you can do is either to stop ordering from them or store everything into warehouse and ask for shipping quote when it is released.

[Rabbitman]

Ok I crunched the numbers.

In December of 2022, I ordered SHF Absolute Tartarus, and the Black Sun Battle Hopper. The total shipping for DHL was 3,290 yen.

I tried to game out how much the same shipping would be today. Unfortunately, the SHF battle hopper is out of stock on Hobby Genki, so I put SHF Absolute Tartarus, and SHF Vice and Lovkov set (another weird box like the bike) the shipping for both of these comes out to 6,390 yen. So the shipping looks like it doubled in the 9 months between the order and now. I can understand why they busted my shipping down to fedex from DHL.

I would think the best business practice is to bring this up to me prior to shipping and give me a chance to approve, but with the language barrier here, I am gonna cut them a huge amount of slack. (Mainly because it actually worked out ok for me).

[solskjaer]

Quote:

Originally Posted by Rabbitman

Ok I crunched the numbers.

In December of 2022, I ordered SHF Absolute Tartarus, and the Black Sun Battle Hopper. The total shipping for DHL was 3,290 yen.

I tried to game out how much the same shipping would be today. Unfortunately, the SHF battle hopper is out of stock on Hobby Genki, so I put SHF Absolute Tartarus, and SHF Vice and Lovkov set (another weird box like the bike) the shipping for both of these comes out to 6,390 yen. So the shipping looks like it doubled in the 9 months between the order and now. I can understand why they busted my shipping down to fedex from DHL.

I would think the best business practice is to bring this up to me prior to shipping and give me a chance to approve, but with the language barrier here, I am gonna cut them a huge amount of slack. (Mainly because it actually worked out ok for me).

I just shipped 6 figuarts with Fedex for 5190 yen, can't really remember how much they quote for DHL but now I understand why they switch carrier as they will lose a lot of money if they stick with DHL.

Btw, if you never combine shipping with Hobby Genki, they do offer you quite a few options. I always choose the cheapest one between DHL, UPS and Fedex as I have pretty bad experience with Japan post.

[solskjaer]

Has anyone noticed a sudden drop of price for SS No.1 Sakurajima version on Mandarake?

https://order.mandarake.co.jp/order/...eihou)&lang=en

The unopened one dropped from 52000 YEN to 45000 YEN a few days ago after being steady for a long time. Well, still way way overpriced but the drop secures another figuarts and Yen is at its weakest in decades ( 1:148 with USD).